Order lead time, payment & delivery

We offer FREE INSURED delivery on all purchases made through our online store within South Africa. So you can rest assured that your order will arrive at you safely. You are also welcome to collect your order directly from us in Johannesburg.

We have several payment options but we recommend the use of Trade Safe escrow account. Your money is transferred to a third party escrow account where your money is kept safe until the delivery of your order. Milla Rosa Diamonds has no access to your funds until you are happy with your purchase and you release the fund. For more information on the escrow account please visit www.tradesafe.co.za

Once ordered, we will begin to make up your order. Loose diamonds are imported and take approxiamtely two weeks to arrive in the country. If you are purchasing a made up piece, and additional 10 days is required as all pieces are made to order. Once your order has been placed we will be in contact with you to confirm your order and will communicate with you the approximate date of delivery.

Delivery is through a door to door courier and takes approximately 3 to 5 business days once your order is ready to be shipped.

We will communicate with you every step of the way until your order has been received. Please do not hesitate to contact us with any queries you may have.

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