Terms & Conditions
This website is owned and operated by Milla Rosa Diamonds and the terms “we”, “us” and “our” refer to Milla Rosa Diamonds. By visiting our website and/ or purchasing our products the buyer/user/you/your agree to be bound by our terms and conditions. Our terms and conditions apply to all users of the website, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content. Please read these terms and conditions carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these terms and conditions. If you do not agree to all the terms and conditions, then you may not access the website.
Milla Rosa Diamonds sells, purchases and/or trades in loose lab-grown diamonds and or jewellery (‘’product/s’’). While we make efforts to display as accurately as possible the colours and images of our products, we cannot guarantee that your computer monitor’s display of any colour will be accurate. We reserve the right but are not obligated (unless in terms of law), to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis within our sole discretion. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Placing an item in your cart without completing the order does not constitute a sale. This means that we may remove any product/s from your cart before the sale takes place. We cannot be held responsible if the product/s you added to your cart have become unavailable before you have completed your sale
Delivery is strictly subject to availability of the product and receipt of full payment.
The product is available to South African customers.
Return and Refunds
Policy Milla Rosa Diamonds does not accept any returns, nor will we make any refunds. Once the product has been despatched by courier for delivery, Milla Rosa Diamonds shall no longer be responsible for the product/s and should the product/s be lost, stolen, broken or damaged while in transit or while in your or your jeweller or any third parties’ possession, Milla Rosa Diamonds shall in no way be responsible or liable to you or any third party for any loss or damage suffered, irrespective of such cause.
Payment Options Accepted
Milla Rosa Diamonds has the sole discretion to provide or amend the terms of payment. Unless otherwise agreed, payment of a specified deposit must first be received by Milla Rosa Diamonds prior to the acceptance of an order. Payment can be made using EFT (electronic funds transfer) or via an Escrow facility. The price quoted for any of our products on our website represents the retail price (including VAT) and import duties but excludes the cost of packaging, insurance, and delivery. All pricing on the website is for illustrative purposes only.
The price of the product/s may vary from day to day and are subject to change at any time without notice. We reserve the right at any time to modify or discontinue any product/s without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of any product/s. Stock
Milla Rosa Diamonds reserves the right to cancel any order that has already been accepted and a deposit made, should there be a lack of stock. In this case the buyer will receive notification of the cancellation and a full refund will be made. Sole discretion Milla Rosa Diamonds shall in its sole discretion cancel or deny any order to anyone at any time.
Milla Rosa Diamonds shall not be responsible for any pricing typographical, mislabelling or any other errors in any offer, product descriptions, product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order). We carry no obligation to update, amend or clarify any information, including without limitation, pricing information, except as required by law.
You agree to indemnify, defend, and hold harmless Milla Rosa Diamonds and its parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, from any claim or demand, including reasonable attorneys’ fees, made by any third-party, due to or arising out of your breach of the privacy notice and or these terms and conditions, or your violation of any law or the rights of a third-party.
The user is advised to purchase the product/s that suit the user’s needs and requirements. Milla Rosa Diamonds makes no warranty nor representation regarding the expectation, suitability, fitness or use of the product/s. Milla Rosa Diamonds is not responsible to the user once the product/s have been ordered and a deposit paid. Product specification
Milla Rosa Diamonds takes reasonable steps to ensure that our online services and product certification is accurate, reliable, and as complete and possible. We attempt to describe in detail the product specifications and/or services we offer but, in some cases, the actual product specification and /or services offered and delivered may differ from the online information.
Certificate and Grading
When you place an order, Milla Rosa Diamonds will provide you with a certificate and report in accordance with generally accepted gemmological, standards and grading techniques used at the time of the examination by diamond grading experts from respected diamond grading laboratories. Milla Rosa Diamonds make no warranty nor representation regarding the accuracy or completeness of any certificate or report. The certificates or reports shall not be regarded as a warranty of grading.
An order placed on Milla Rosa Diamonds website will be processed and packaged in a timely manner subject to Milla Rosa Diamonds receiving payment. All product/s are insured by us until delivery. We instruct reputable couriers to deliver anywhere in South Africa. The risk of loss and title for such items directly passes to you upon collection of the purchased product/s by the courier. When an order is placed on the website, we will endeavour to provide the user with an estimated delivery date based upon the availability of the product/s, payment received and destination. Delivery times are indicative only and may be lengthened (by the period of delay) in cases of force majeure, or any other event making supply and delivery temporarily unavailable/ impossible. In the case of supply or delivery delays caused by reasons beyond Milla Rosa Diamond’s control, the buyer shall not, in any event demand the cancellation of an order nor refuse delivery, nor keep Milla Rosa Diamonds responsible because of these delays.
Updating Terms and Conditions
Milla Rosa Diamonds reserves the right to update, change, modify, add to or remove (‘’change’’) any portion or the whole of these terms and conditions from time to time. Any changes will become effective upon being posted on this website and it is the user’s obligation to check the terms and conditions periodically for any changes. The user’s continued use of this website following the posting of changes will be considered notice of the user’s acceptance to abide by and be bound by these terms and conditions, including any changes.
You agree to defend, indemnify and hold Milla Rosa Diamonds, its officers, directors, employees, agents, harmless from and against any claims, damages, actions and liabilities including without limitation, loss of profits, direct, indirect, incidental, special, consequential or punitive damages arising out of the use of or the inability to use the website or the software supporting/enabling the website.
These terms and conditions will be exclusively governed by and construed in accordance with the laws of South Africa whose courts will have exclusive jurisdiction in any dispute,
All right, title, interest and ownership (including all rights under all copyright, patent, and other intellectual property law) in this website is our sole property. Our trademarks include but are not limited to our logos, marks, images, trade names and source codes and no person may use them without our prior written consent.
If any provision of this ‘terms and conditions’ is found to be invalid by any court having competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining provisions of the terms and conditions, which shall remain in full force and effect.
Accuracy, completeness of information
We are not responsible if information made available on this website is not accurate, complete, or current. The material on this website is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting, primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this website is at your own risk. This website may contain certain historical information which is not current and is provided for your reference purposes only. We reserve the right to modify the contents of this website at any time, but we have no obligation to update any information and the user agrees to monitor any changes to our website and that current, complete and accurate purchase and account information will be provided for all purchases made.
Disclaimer of warranties and limitation of liability.
The website and products are provided ‘as is’ and ‘as available’ for the user’s use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Milla Rosa Diamonds, its directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, whether for any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, delict (including negligence), strict liability or otherwise, arising from the use of the website or for any other claim related in any way to any service or product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the services or any content (or product/s) posted, transmitted, or otherwise made available, even if advised of their possibility.
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.